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How to Fix the Crash or Safe Mode Issue?


If the iPhone/iPad/iPod occasionally reboots or goes to Safe Mode by itself, it indicates that the system encounters a crash. If the crash only happens after you installed iKeyMonitor, try to fix it following steps below:

1. Make sure you have the latest version of iKeyMonitor.

  1. Uninstall the old version via Cydia first.
  2. Reinstall iKeyMonitor from Bigboss or Official Source.


2. Make sure you have the latest version of Cydia Substrate and Substrate Safe Mode.

  1. On Cydia, tap on "Changes - Refresh" and wait it to complete.
  2. Tap on "Search" and enter "Cydia Substrate", tap on it to see if there is "Modify - Upgrade" option
  3. Tap on "Upgrade" at the top right corner if there is an upgrade available.
  4. Tap on "Search" and enter "Substrate Safe Mode", tap on it to see if there is "Modify - Upgrade" option. If yes, tap on it to upgrade it to the latest.

 

If they are already the latest and the crash/safe mode issue persists, please follow the tips below:

  1. Set email delivery interval longer than the current one.
  2. Set the screenshots interval longer.

 

If all the above tips do not help, please send the crash report to us by email.

Option 1: Send the crash report with iPhone/iPad/iPod:

  1. Open "iFile" on the target device. (Search "iFile" in Cydia to install it)
  2. Find the folder "/var/mobile/Library/Logs/CrashReporter"
  3. Tap on "Edit" at the top right corner, select the files with name beginning with "SpringBoard"
  4. Touch the mail icon at the bottom to send the files to us by email

 
Option 2: Send the crash report with your computer:

  1. Open iTools.
  2. Connect the device to the computer with USB cable
  3. Under File System on the left pane, click on Jailbroken System and locate the folder "/User/Library/Logs/CrashReporter/".
  4. Right click the files with name beginning with "SpringBoard" and export them.


Send the crash report to us by email to support(at)ikeymonitor.com.

Tags: device crash , fix crash issue , fix safe mode issue , go into safe mode , safe mode , springboard crash
Last update:
2014-07-25 13:01
Author:
Mark
Revision:
1.6
Average rating:0 (0 Votes)

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